Frequently asked question


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We at Official Sea Moss value your questions and concerns. We made it quick and easy for you to navigate through many frequently asked questions

Ethical, vegan and cruelty free products are our speciality. All of our products are ethically sourced and cruelty free and we have also categorized every product on our shelves so you can shop vegan only with our easy to use and consume. Our Wildcrafted Sea Moss is sourced from the fresh waters of Saint Lucia and Coastline of Ireland.

When will my items ship

We have a 2 to 5 business day processing time but we try to ship products as soon as possible! 

How long does shipping take

Your shipping time depends on which shipping method you choose. Unfortunately due to covid, shipping companies don't guarantee shipping processing times. We are very strategic on what days we ship out your products, as we try to avoid shipping on the weekend.

My order says delivered but I don't have it. What should I do? 

Unfortunately after we ship off products it is out of our hands. All orders come with $100 insurance and you must create a claim with the shipping company. 

What is the cancelation policy

You can cancel so long as your order has not finished processing within reason, It is up to our discretion. 

How long does it take to receive a response from customer service? 

Typically responses are instant by live chat on our website and text messages. If no responses were given, then we respond within 24hrs- 48 hours. 

How does sea moss improve my overall health? 

24hrs Containing 92 minerals out of 102 minerals the human body is composed of. It is known to heal many aspects of the human body. From decreasing mucus, regulating hormones, improves thyroid functions, sids joint health, decrease inflammation. The list seems endless.

Can I take the capsules along with other medications? 

We always recommend that you consult with your primary care physician before consuming.

Can I take the capsules during or after alcohol consumption? 

We never suggest the mixture of supplements with alcohol, but ALWAYS consult your doctor first. 

Can I give any of the sea moss products to my children? 

ALWAYS consult your children's pediatrician first before giving children. 

What are the some of benefits of taking sea moss? 

Regulates hormones. decreasing mucus. aids inflammation, helps improve mental health, natural libido, antiviral & antibacterial properties, improves thyroid function, improves hair nails and skin health.

How soon should I expect to see results from taking the capsules?

Results may vary from person to person! most customers state within the first two weeks.

Could you list the ingredients in sea moss? 

Wildcrafted SEA MOSS! Our gel ingredients are made with spring water, lime and raw sea moss!

Can too much sea be consumed? 

Like with any vitamins there are recommended doses to avoid over dosing. Your body can intake too much of anything so always consult

with your primary care physician. 

Can sea moss assist with weight loss? 

Absolutely! Sea Moss is natural gelatin. It is thick and fills the stomach once consumed; making it easy to curve ones appetite.

How should I store my sea moss so it does not spoil

Gel: Keep in refrigerator for up to two weeks. To prolong the life of your sea moss gel, you then freeze. 

Raw: Keep in a cool and dry environment. Salt is a natural preservative and can help you moss last longer.

My order arrived broken/ rotten may I have refund?

When products are received damaged or spoiled we will reship your products.

How often do you have sales on the product? 

Sales are always a surprise!. Join our mailing list to be one of the first customers in the loop.

Can sea moss help with my sex drive? 

Sea moss regulates hormones and is a natural libido so yes it improves your sex life. There have been several studies that show it does help with sex drive!

All of my sea moss gel spoiled before the 2 weeks? 

Proper refrigeration is imperative to maintain the life of your gel. A fridge should be about 37 degrees. Keep in mind that older fridges and over filled fridges are harder to keep at a set temp! 

Are there detailed research to confirm these products are safe to consume? 

There is extensive studies and information all over to support sea mosses abilities and confirms its safe to ingest! Detailed medical research? No. But do know this is a 100% natural product without any binders, fillers or preservatives.

Is the FDA approved?  

Seamoss is an over the counter nutrient so it is not regulated by the FDA but requires registration to import.

What requirements are needed to approve a full refund? 

You can be provided a refund if you used klarna as your payment method so long as its requested within 14 days. Any other purchases is up to our discretion, because this is a non returnable product. A restocking fee will apply to all returns! 

How much is the restocking fee?

25% of the value of the product.

Can I take this product pregnant? 

We always recommend that you consult with your primary care physician before consuming while pregnant or breastfeeding.

Can I get samples before I order a larger order? 

We do sell 2 oz sizes to allow you to purchase a smaller amount to try before you invest more! 

Why is my sea moss gel runny?

In order to preserve sea moss gel it is kept in a freezer. When it thaws sometimes it becomes a thinner consistency! Don't worry! It is just as nutrient-dense!

Can I purchase wholesale quantities?

Yes you can. We are a wholesale company as well and providing wholesale and retail quantities is what we are known for. Wholesale quantities can be purchased anywhere from 5+ lbs and up.

What is the shipping time frame for wholesale quantities?

Shipping timeframe for wholesale quantities are 5-7 business days.

What is the cancelation policy for the wholesale membership?

Cancelation must be emailed to us 30 days prior to desired cancelation date.


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